Returns Policy

Food Returns

We like to keep things simple here at Huel, so you can return any of our products within 30 days of delivery for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

If you’d like to get in touch with us about returning your Huel, please log into your account area and click the returns sections on the left hand side to submit your form. From there a member of our Customer Experience team will be in touch with you.

If you don't have an account with us yet, please create an account here.

Making changes to your order or the delivery or your parcel

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products and changing payment methods.

Additionally, we are not able to guarantee being able to cancel your order for you, however we will always do our best to accommodate your request.

If you need to change the delivery address for your parcel, you can use the DPD app to amend this directly with DPD once you have been sent your tracking number.

Alternatively please contact us and we’ll do our best to help you!

Clothing Returns (UK)

To be eligible for a refund, your Huelwear items must be UNUSED, RETURNED IN ITS ORIGINAL PACKAGING AND IN THE SAME CONDITION that you received it.

How do I return my Huelwear items?

• Log into your Huel Account and select ‘Returns’. Not got an account? Click this link here.
• Enter your Order Number / ID.
• Then enter your Postcode / Email / Phone No. *Please note, these details must match the details given to us when you purchased your item.
• Select the item(s) you wish to return.
• Search for your nearest drop off location, and then ‘Submit’ your return.
• A QR code or print label will then be sent to you via email.
• Please package all returning items in their original packaging, ensuring the contents of the package is secure.
• Your QR code will be valid for 30 days. Take your package to your chosen drop off location with your QR code and we’ll handle the rest!
• You will receive an email confirmation that your refund has been processed.
• Please allow up to 5 working days for your refund to be processed after the point you post it, remember to get a proof of posting from the drop off point.

START MY RETURN

Can I exchange my items?

For Huelwear exchanges, if you find that the size or colour of your item isn’t right for you then you can request an exchange. At this time, you are only able to exchange for something of the same value, a member of our team may contact you if we need to discuss your request.

Follow the instructions above to exchange your item. Just make sure to select ‘Exchange’ rather than ‘Return’.

• Huelwear exchanges include changes for a different size or colour.
• The exchange will be processed only once the original purchase has been returned and scanned at our designated parcel carrier ‘drop off’ point.

Clothing Returns (Rest of World)

We accept returns from a selection of countries globally. Please follow the initial return steps as detailed above, your postage will then be calculated at your chosen drop-off location. Please note, any costs payable to post your return cannot be refunded.