FAQs

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What is Huel?

Quite simply, Huel is nutritionally complete, convenient, affordable food with minimal impact on animals and the environment. It provides you with all the carbohydrates, protein, fats, fibre and all 26 essential micronutrients your body needs to thrive. Read more about us here.

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Is Huel a weight loss product?

Huel has not been designed as a weight loss product but can be used as part of a fat loss diet. The key point to note for fat loss is to be in a calorie deficit over time; therefore you could eat less calories than the body uses to function per day, or by expending more calories via activity and exercise. Huel can help because it’s easy to track your calorie intake, provides carbohydrates and essential fats, whilst being high in fibre and protein which keeps you full between meals.

Click here to read an article about weight loss.

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What does Huel taste like?

Huel has many different tastes depending on the product you try or the flavour of the product you try. Though generally speaking, Huel Powder v3.0 has a delicious oaty flavour whereas Huel Hot & Savoury has a more “non sweet” savoury taste as the name suggests. For more specific information on Huel product flavours, check out the flavour descriptors on each product page.

We think all Huel products taste great. But don’t just take our word for it, listen to what our customers have to say by clicking here.

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Is Huel Gluten-free?

Huel Hot & Savoury Not all Huel Hot & Savoury is gluten-free – the pasta used in Mac & Cheeze contains gluten.

Huel Powder - Not all Huel Powder is gluten-free, only Huel Gluten-free range is made using gluten-free oats.

Huel Black Edition - Yes! It’s naturally gluten-free.

Huel Ready-to-drink - Yes! It’s made using gluten-free oat powder.

Huel Bars - Yes! They’re made using gluten-free oats.

Huel Complete Protein - Yes! It’s naturally gluten-free.

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Does Huel contain any allergens?

Huel Hot & Savoury - May contain mustard. Contains celery and wheat allergens. Not gluten-free.
Huel Powder - Contains oats. May contain mustard.
Huel Gluten-free - Contains gluten-free oats. May contain mustard.
Huel Black Edition - May contain mustard.
Huel Ready-to-drink - Contains gluten-free oat powder. May contain mustard.
Huel Bar - Contains gluten-free rolled oats and oat flour. May contain mustard. This product is made on equipment that also handles tree nuts & peanuts.

If you have a specific allergy that is outside of the information provided, please contact us directly and we will do our best to guide you on which products are suitable.

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Can I try a sample?

We used to sell sample pouches of Huel Powder, but the feedback was that it didn’t last long enough to give the full Huel experience. If it’s Huel Powder you’re looking for, why not try our 34 meal starter pack? It’s been purposely designed to give you everything you need to have a great initial experience.

We do have a Taster Pack of our most popular Flavour Boosts for you to try with your Huel Powder.

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Is Huel Vegan?

Yes, Huel is vegan! There are no animal products in any of our product range.

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Is Huel Organic?

No, Huel isn’t organic. We don’t create an organic version of our products for a couple of reasons. One of them is cost. Organic ingredients are far more expensive, and this doesn’t fit in with our mission to provide universally affordable, nutritionally complete food.

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Is Huel GMO-free?

We state 'GMO-free' on the website because it's important to some consumers, whether you share the same view is another matter. In the UK and EU there are genetically modified corn and rapeseed varieties that are approved for use in foods, but we feel they offer no benefits for Huel in terms of cost, consumer acceptability, and several other factors. Therefore, Huel is GMO-free.

Concerns about GMOs should be made on an individual crop and technology basis, and it's important to read a variety of scientific sources to develop a better overall view of GMOs.

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What is the Huel Sustainable Nutrition report?

The sustainable nutrition report is an assessment of Huel’s performance against our mission to produce nutritionally complete food with minimal environmental impact. The report looks at the way we eat and the current impact it has on both our health and environment.

Read our 2020 Sustainable Nutrition Report here.

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What is sustainable nutrition?

Sustainable Nutrition is food that provides essential nutrients in proportions that contribute to good health, is affordable, and produced with minimal impact on the environment to protect biodiversity, ecosystems and communities both for now and for future generations.

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Are Huel ingredients sustainable?

Like a lot of new and smaller businesses, we don’t own the farms that grow our ingredients or the factories that blend and package them. We buy our ingredients from intermediary companies who process the raw ingredients into powders.

It is really important to us that we only work with suppliers and manufacturing partners that share the same values and goals as we do. So we have done our homework.

The includes annual risk assessments for all the countries we source ingredients from and self-assessment questionnaires for supplies on their approach to the protection of human rights and the environment within their own organisation and supply chain. Huel are also members of the Supplier Ethical Data Exchange (Sedex).

We want all our suppliers to meet an internationally recognised sustainability standard and help us to continuously reduce our carbon footprint. And as we get to know our ingredient suppliers better, we hope to work in partnership to increase productivity and resource efficiency whilst also protecting their livelihoods, working conditions and the environment.

Nutritional Questions

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Are the vitamins and minerals in Huel absorbed into the body?

Yes! The vitamin and mineral blend in our Huel products are included to bump up the vitamins and minerals that aren't there in sufficient amounts from the food ingredients within Huel. Some vitamin and mineral supplements aren't absorbed well, but this is due to the constituents of the pill, or the form of the micronutrient used in the blend. All forms used in the Huel vitamin and mineral blend are readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

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Why sucralose?

Some people don’t like the inclusion of sucralose in our Huel products as it’s an artificial sweetener. We use sucralose for a number of reasons:

  1. it doesn’t add any calories or carbohydrates which means the nutritional value of our products are protected
  2. it’s a much healthier option than many other sweeteners
  3. we only have to use a tiny amount as it’s 600 times sweeter than sugar

We do offer an Unflavoured & Unsweetened Huel Powder v3.0 which doesn't contain any sucralose, and Huel Black Edition contains all-natural sweeteners.

Hot & Savoury doesn't contain any sweetener.

Read more about sucralose in our Guide to Sucralose.

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Is the vegan protein in Huel as good as animal based protein?

Yes. Our combination of different protein sources in our Huel products means they have a perfect Protein Digestibility-Corrected Amino Acid Score (PDCAAS) of 1.0. This is the same score as other animal based proteins, and more than enough to ensure all amino acids are supplied and that the protein in Huel Powder has high bioavailability. Read more about protein in our Guide to Protein, Digestion and Absorption.

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What is the Glycaemic Index (GI) of Huel?

Huel Hot & Savoury results are due back soon.

Huel Powder has a GI of 16.

Huel Black Edition has a GI of 19.

Huel Ready-to-drink has a GI of 25.

Huel Bars v3.1 have a GI of 36.

Read our article about Glycaemic Index.

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Is Huel low FODMAP?

Huel Powder v3.0, Black Edition and Complete Protein are low FODMAP.

Huel Hot & Savoury, Ready-to-drink, Huel Bars, and Huel Complete Protein aren’t low FODMAP.

Read more about FODMAPs here.

Diet and Medical Questions

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Can Huel help me gain or lose weight?

Absolutely! To lose 1lb of fat you need to consume 500 calories less than you need per day, and to gain 1lb of fat you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake whilst making sure you’re not compromising on nutrition. Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get you started.

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Aren't liquid diets bad for you?

The skepticism of liquid diets is often due to lack of chewing (therefore leading to incomplete digestion). Digestion does begin with chewing; it starts the breakdown of solid food to increase the surface area.

However, with liquid diets this has already been done for you. Huel has fine milled oats as the carb source and these are a lot easier to break down further than whole oats. Also, peristalsis remains active throughout the alimentary canal, as we’ve addressed this with good levels of soluble and insoluble fibres in Huel.

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Can Huel be used if I have diabetes?

Yes, all Huel products are suitable for both type 1 and type 2 diabetics, but we suggest limiting Huel Bars to one per day. Huel Hot & Savoury, Ready-to-drink and all Powder products can be consumed freely.

Our products are based on oats and are high in fibre. As with all food, if you're using medication to help control your diabetes, you should structure your intake of Huel appropriately. Huel Powder and Ready-to-drink are low in sugar, have a low-GI and you can accurately measure the amount of carbohydrate you're consuming in each meal; this may be useful depending on what medication or insulin regimen you're following.

The contribution of total energy intake that comes from carbohydrate is between 35% and 42% – depending on the Huel product – levels that tie in well with Diabetes UK recommendations. Indeed, for diabetics who count their carbs to help manage their blood glucose levels (as detailed on the Diabetes UK website), please look at the Nutrition information of Huel; for example, a 2 scoop meal of Huel Powder provides 38g of carbohydrate.

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Can I consume Huel if I've had oesophageal or stomach surgery?

If you've had surgery on your oesophagus or stomach which has resulted in partial or total removal, you can still benefit from having Huel Hot & Savoury, Powder and Ready-to-drink. Follow the guidance you've been given as you would for other foods. One symptom you should have been made aware of from medical staff is dumping syndrome. This is where the transit time for food will be a lot quicker and could cause rebound hypoglycaemia (low blood sugar levels). The ingredients in Huel Powder and Ready-to-drink are low-GI and are ideal to reduce the risk of dumping syndrome. However, to be cautious, we recommend you keep your servings smaller and spread throughout the day. Obviously this depends on your requirements and if you're consuming Huel for 100% of your nutrition. If you’re having 100% Huel, we suggest you work up to this level over 1-2 weeks rather than going straight to a 100% intake.

Some gastrointestinal surgery can result in reduced absorption and increased requirements for certain nutrients, so we recommend you discuss Huel with your clinical staff before making it a regular part of your diet.

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Can Huel be used if I'm pregnant/breastfeeding?

Absolutely. All Huel products are fine to have during pregnancy, but they should be limited to one serving a day as there are different nutritional requirements during this period.

Mothers are told not to have too much vitamin A, nor to use vitamin A supplements during pregnancy. The amount of vitamin A in Huel meets the EU recommended intake and is lower than typical intakes of people who consume a varied diet, and far lower than levels that have been shown to be safe during pregnancy.

There are no ingredients in any of our products that are bad for nursing/lactating mothers, and they all should be fine to consume. However, we suggest you discuss this with your doctor or health visitor in case there are any clinically-specific reasons why they wouldn’t be suitable.

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Can Huel be consumed if I have diverticular disease?

Consuming Huel Powder, Huel Ready-to-drink and Huel Bars may be okay if your diverticular disease is in remission, but we do advise caution. If you're in an active diverticulitis phase, the ground flaxseed may get caught up in diverticular pockets and cause irritation, so we suggest avoiding Huel products. Please note, Huel Hot and Savoury is not suitable if you have diverticulosis (both in remission and active).

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Can children use Huel?

Yes. Huel is safe for children above 4 years of age to include in moderation as part of a balanced, varied diet, but please give our Children, Adolescents and Huel guide a read. Huel is not suitable for babies or infants below or during weaning age as there are different nutritional requirements for this age group.

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I suffer from Histamine Intolerance. Can I have Huel?

Huel products contain proteins derived from pea. Whilst peas may be high in histamine in their natural form, as Huel uses a pea protein isolate almost everything else, including histamine, is removed in the process. Huel Powder is therefore low histamine (except for Huel Coffee Powder and Huel Black Edition Coffee Caramel which does contain histamine).

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Is Huel suitable for irritable bowel syndrome (IBS)?

Huel Powders (v3.0, Black Edition and Complete Protein) can be a suitable food option for an individual who has IBS as it is low FODMAP. However, we recommend that you start with half a serving (one scoop) and see how you tolerate it due to the fibre content. Additionally, as quantity is also important to take into consideration with IBS and FODMAPs, some people may wish to limit their intake to no more than 2 scoops per serving.

Of note, Huel Hot and Savoury, Huel Ready-to-drink, and Huel Bars are not low FODMAP so they may not be suitable for some people who have IBS.

Order and Delivery Questions

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When will I receive my order?

Orders over £20
Please note: due to transport and staff shortages at our logistics partners we are experiencing delays in getting Huel to our customers. Most orders are delivered in 3-4 days, but some are taking longer than that. We apologise for any inconvenience and appreciate your patience.

All other items
All other items are sent via 1st Class Royal Mail post, which means deliveries can take between 2-5 working days.

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Can I amend or cancel my order?

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products or changing payment methods. 

However we can attempt, but cannot guarantee, the cancellation of your order if the request is in good time after the charge has gone through. You can always return any unwanted orders to us for a refund.

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Can I return my order?

Yes! Any unopened items (Boxes - Ready-to-drink, Bars and Flavour Boost Taster Pack. Pouches - Hot & Savoury, Powder and Flavour Boosts) can be returned to us within 30 days of delivery for a refund. Take a look at our Refund Policy for more information.

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How can I track my delivery?

You will get a shipping confirmation email within a day or two after your order confirmation email is received. You will be able to view your tracking by following the link provided in the email.

Alternatively you can check your tracking updates by logging onto your account area on the Huel site!

If you would like the tracking confirmed or it doesn’t seem clear, then please get in touch with your order number, as we’d be more than happy to take a look for you.

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Do you deliver to Army Post Office/ British Forces Post Office?

We do deliver to APO & BFPO! There are usually weight limits in place for parcels to be accepted by these addresses so once you place your order, it might be helpful for you to drop us a quick message so we can do our best to split your order for you.

Any more questions we haven’t already answered?

Check out our in-depth help centre where you can search hundreds of topics and helpful tips!

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Want to talk about it?

There are several ways to contact us. You can email us at team@huel.com, use our online contact form here, call us on 01296 678516 or post a message on our forum.

Our UK office hours are 9am to 5pm (Mon-Fri).

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