Terms and Conditions
OVERVIEW
This website is operated by Huel. Throughout the site, the terms “we”, “us” and “our” refer to Huel. Huel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
By purchasing products from us, you agree not to resell such products and that such products are for your personal use and enjoyment only. If we discover that you are placing orders with the intent to resell products or are otherwise using or intend to use the products inappropriately or illegally, we may immediately cancel your order, terminate your account, and pursue any and all available legal remedies under applicable law.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries or product reviews (including any given in a customer survey) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium (including in our marketing and on our website) any comments that you forward to us. If we publish a product review that you’ve sent us, we’ll include your first name and location alongside the review. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Huel, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Huel and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the relevant geographical territory.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - FREE T-SHIRT AND SHAKER WITH YOUR FIRST PURCHASE OVER £60
Whilst it is possible to add the “Free T-shirt” to your basket, and whilst this may then appear in order and shipping confirmation, this does not guarantee that you will receive these items. The free t-shirt can only be received with your first order over £60 of Huel that contains a minimum of any of the following, 2 boxes of Huel Complete Nutrition Bars, 2 cases of Huel Ready-to-drink or 2 pouches of Huel Powder. By adding this option to your basket, you are agreeing that this will only be fulfilled with your first Huel order when it contains the products mentioned above, regardless of the item being in your basket or not.
SECTION 21 - RETURNED ORDERS FROM OUTSIDE THE UK
In the event of an initial delivery failing, in most countries, our courier's will attempt to deliver your Huel to your shipping address at least once more, contact you by phone (if applicable), email, and by leave calling notes at your place of delivery. If you fail to respond to these messages and they cannot deliver your package, they will return your delivery back to us in England, including a return fee. If your order is returned to us, redelivery will cost:
The return fee, which is the original delivery cost + £8.50
Plus the redelivery fee, which is the the original delivery fee + £8.50
The additional £8.50 is because we subsidise initial delivery costs. Therefore we strongly advise if you do receive a calling card/contact from our courier, you respond as quickly as possible to avoid these high fees. For example, if a package is returned to us from France, the cheapest delivery price outside of the UK, you will have to pay a total of £27 to have it redelivered.
If you cancel your order, we will return you your money, minus the original delivery subsidy and return fee, which in the case of France for example, would be £22.
As you can see the cost is very high, so we do recommend that as soon as you receive contact from our courier you rearrange delivery for an appropriate time you can receive it. Our courier is usually Interlink, but due to Interlink not being available in certain countries, other couriers, such as DHL, are used.
If the reason for your order being returned to us is either a fault of our or our couriers, we will pay for your order to be resent to you at no additional cost to you.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to us at team@huel.com.
SECTION 23 - KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later 30
Pay in 3 instalments
Pay Now
You can find further information and Klarna’s user terms here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
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SMS Pop-Up Sign-Up Prize Draw Terms and Conditions
No purchase or payment of any kind is necessary to enter or win this Prize Draw. A purchase or payment of any kind will not increase your chances of winning.
Void where prohibited by law.
All disputes will be resolved solely by binding arbitration and entrants waive the ability to bring claims in a class action format.
By entering (or otherwise participating in) the competition, entrants agree to these Official Rules, which are a binding contract, so read them carefully before entering. Without limitation, this contract includes indemnities to the Prize Draw from you and a limitation of your rights and remedies.
1. Eligibility:
The SMS Pop-Up Sign-Up (the " Prize Draw") is open to entry by persons aged 16 or over and is a resident in the United Kingdom. Employees, officers and directors of Huel Limited (“Sponsor”, “Huel”, “us” or “we”), Sponsor’s affiliate companies, and each of their respective affiliates, subsidiaries, advertising and promotion agencies, distributors and other prize suppliers (collectively with Sponsor, the “Prize Draw Entities”), and each of such employees’, officers’ and directors’ immediate family members and/or those living in the same household (whether legally related or not) of each are not eligible to enter the Prize Draw or win a prize. For purposes of this Prize Draw, immediate family members are defined as spouse, partner, parents, legal guardians, in-laws, grandparents, siblings, children and grandchildren and those living in the same household shall mean people who share the same residence at least three (3) months a year, whether legally related or not. Void where prohibited by law. By participating in the Prize Draw, each entrant unconditionally accepts and agrees to comply with and abide by these “Official Rules” and the decisions of Sponsor, including the interpretation of these Official Rules and its exercise of discretion, which will be final and binding in all respects.
2. Entry Period:
The Prize Draw begins on or about 00:01am on 11/03/2024 and will continue until Huel withdraws the SMS pop-up from the Huel website.
3. How to Enter:
To enter the Prize Draw, participants must submit their mobile number via the SMS pop-up on the Huel website.
Entries are limited to one entry per person.
Once a participant submits their mobile number, they will be entered into the next quarterly draw only (see clause 4), and will not be entered into subsequent quarterly draws.
If a participant opts out of receiving SMS communications from Huel (see clause 8), they will be removed from the Prize Draw and will not be entered into the next quarterly draw.
4. Prize:
One (1) winner per quarter will be randomly selected to receive a £100 voucher to spend at uk.huel.com. The voucher will be subject to an expiry date, to be advised to the winner. The prize is non-transferable and cannot be exchanged for cash or an alternative prize. The prize(s) to be awarded in this Prize Draw is/are a unique discount code to the value of £100.
5. Winner Selection:
At the end of each quarter, the winner will be randomly selected from all eligible entries received during that quarter. The winner will be notified via SMS & email within 7 days after the winner is selected.
6. Claiming the Prize:
The winner must respond to the winner notification SMS or email within 7 days to claim the prize. If the winner does not claim the prize within the specified timeframe, they will forfeit the prize and an alternative winner will be selected.
7. Publicity:
By entering the Prize Draw, participants agree to allow Huel to use their name and image for promotional purposes. However, Huel will not do so without first obtaining your express consent.
8. Privacy:
By providing your telephone contact details to Huel, participants agree to receive SMS communications from Huel. Participants can opt out at any time by following the instructions in the SMS. If a participant opts out, they will be removed from the Prize Draw and will not be entered into the next quarterly draw.
9. Disqualification:
Huel reserves the right to disqualify any entry that violates these terms and conditions or is deemed inappropriate.
10. Entry Information and Prize Draw Communications:
As a condition of entering the Prize Draw, each entrant gives consent for Sponsor to obtain and deliver their name, address, and other information to third parties for the purpose of administering this Prize Draw and to comply with applicable laws, regulations and rules. Any information an entrant provides to Sponsor may be used to communicate with the entrant in relation to this Prize Draw or on a Prize Draw winners list. Any information collected from you in connection with this Prize Draw will be used consistent with Sponsor’s privacy policy available on huel.com at https://huel.com/pages/privacy-policy.
11. General Conditions:
Huel reserves the right to cancel or modify the Prize Draw at any time. Any cancellations or modifications will be communicated to participants via the SMS pop-up and/or SMS communications, using the mobile number submitted by the participant. Huel is not responsible for any technical issues, including but not limited to website malfunctions, that may affect the entry process. With the exception of liability which cannot be excluded by law, Huel shall not be liable for any direct or indirect loss or damage which is suffered as a result of entering the Prize Draw, failing to win, accepting or using a prize.
12. Governing Law:
These terms and conditions are governed by the laws of England and Wales.
13. Contact Information:
For any questions or concerns regarding the Prize Draw, please contact the Huel Customer Experience team via email at team@huel.com. By entering the SMS Pop-Up Sign-Up Prize Draw, participants agree to abide by these terms and conditions. Huel reserves the right to interpret these terms and conditions as needed and its decisions are final.
14. Identification of Sponsor:
This Prize Draw is sponsored by Huel Limited, Unit 6, Icknield Way, Tring, Hertfordshire, HP23 4RN, UNITED KINGDOM. Reference to third parties in connection with prizes and/or third-party websites or services are for reference and identification purposes only and are not intended to suggest endorsement, sponsorship or affiliation with Sponsor or the Prize Draw.
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Win Your Order Prize Draw
COMPETITION TERMS AND CONDITIONS
Introduction
The Prize Draw is organised and run by Huel Ltd (“Huel”), who can be contacted at Unit 6, Icknield Way Industrial Estate, Icknield Way, Tring, Hertfordshire, HP23 4RN.
By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Huel, which are final and binding in all matters related to this Prize Draw.
The Prize Draw starts on the first Monday of every month and ends the first Friday of every month (the “Prize Draw Period”).
Who can enter this Prize Draw?
Participants must:
have registered to receive marketing emails from Huel prior to the Opening Date of the Prize Draw;
be a resident of the United Kingdom; and
be aged 18 or over.
The Prize Draw is not open to directors, members, partners, employees, agents or consultants of Huel, any person who directly or indirectly controls or is controlled by Huel, or any supplier of goods or services in connection with the Prize Draw, or their spouses, life partners, business partners or immediate family members.
By entering the Prize Draw you hereby warrant that all information submitted by you is true, current and complete. Huel reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.
How does the Prize Draw work?
To enter the Prize Draw, during the Prize Draw Period participants must:
Click the “Click & Enter Here” button on the the “Prize Draw” Email, sent by the Huel team and re-directing participants to Huel’s UK website at https://uk.huel.com
Each participant can only enter the Prize Draw once. Only the first Entry by each participant will be accepted and constitute a valid Entry. For the avoidance of doubt, if a participant has entered more than once, only their first Entry will be entered into the Prize Draw.
Around 5 days after the Prize Draw Email sends, one (1) winner will be selected at random, using a random computer-generated process, from all valid Entries received.
The winner will be notified on or around 5 days after the Prize Draw email is sent via the email address used to enter the Prize Draw (the “Notification”).
The prize must be claimed in accordance with the instructions in the Notification message, within 7 days of the Notification (the “Claim Period”). In order to receive their Prize, the winner will also need to provide Huel with any further information requested by Huel, in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen.
The Prize
The winner will receive a discount code worth £100 redeemable against their next subscription order (the “Prize”, which will be valid for 8 weeks.)
A minimum spend of £60 applies.
If the total order value is less than £100, any remaining discount will be forfeited and cannot be carried over to future orders.
The discount is valid for one-time use only and must be applied in a single transaction.
The winner may be required to provide Huel with proof of identification in order to verify compliance with the eligibility requirements for the Prize Draw.
If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Huel’s sole discretion, be disqualified and an alternate winner will be selected.
General
Huel reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non-compliance with these Terms.
Huel will use your personal details to contact you for administrative purposes relating to this Prize Draw.
If you have elected to be added to Huel’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.
Huel will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website (https://uk.huel.com/pages/privacy-policy).
The winner’s surname and geographic location will be made available. The winner will have the right to object to this information being published or to request a reduction in the amount of information being published. Huel may be required to provide this information to the relevant regulatory authorities.
The decision of Huel regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
Any cancellation or changes will be posted on the relevant Prize Draw page at https://uk.huel.com/pages/terms-and-conditions.
With the exception of liability which cannot be excluded by law, Huel is not liable for, and you release Huel from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize.
This Prize Draw is run by Huel and any complaint about the Prize Draw should be directed to Huel.
If you require any help or have any enquiries relating to these Terms, please contact Huel at the address above.
These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales
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Terms & Conditions for the Huel Vending Machine Prize Draw
Introduction
The Prize Draw is organised and run by Huel Ltd (“Huel”), who can be contacted at Unit 6, Icknield Way Industrial Estate, Icknield Way, Tring, Hertfordshire, HP23 4RN.
By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Huel, which are final and binding in all matters related to this Prize Draw.
The Prize Draw starts at 00:01 (BST) on Tuesday 6th May 2025 and ends at 23:59 (BST) on Sunday 31st August 2025 (the “Prize Draw Period”).
Who can enter this Prize Draw?
Participants must:
have not made a purchase on uk.huel.com using the email address submitted as part of the Entry;
be a resident of the United Kingdom; and
be aged 18 or over.
The Prize Draw is not open to directors, members, partners, employees, agents or consultants of Huel, any person who directly or indirectly controls or is controlled by Huel, or any supplier of goods or services in connection with the Prize Draw, or their spouses, life partners, business partners or immediate family members.
By entering the Prize Draw you hereby warrant that all information submitted by you is true, current and complete. Huel reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.
How does the Prize Draw work?
To enter the Prize Draw, during the Prize Draw Period participants must:
Purchase any Huel product from a Huel-branded vending machine (a “Participating Vending Machine”) in the UK;
Scan the QR code shown on the display of the Participating Vending Machine, when making their purchase;
Complete the online form linked via the QR Code with their name and email address; and
Register to receive marketing emails from Huel
(together, an “Entry”).
Each participant can only enter the Prize Draw once. Only the first Entry by each participant will be accepted and constitute a valid Entry. For the avoidance of doubt, if a participant has entered more than once, only their first Entry will be entered into the Prize Draw.
All Entries must be received by Huel or they will be void. Huel will not accept responsibility for:
Prize Draw Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
any change in dates, times or cancellations or other arrangements that may prevent a winner from accepting, taking or using a prize.
On 2nd September 2025, one (1) winner will be selected at random, using a random computer-generated process, from all valid Entries received.
The winner will be notified on 15th September 2025 via the email address used to enter the Prize Draw (the “Notification”).
The prize must be claimed in accordance with the instructions in the Notification message, within 7 days of the Notification (the “Claim Period”). In order to receive their Prize, the winner will also need to provide Huel with any further information requested by Huel, in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen.
The winner will receive the Prize within 30 days of the date they provide Huel with the information requested in the Notification (as set out in clause 3(f)).
The winner may be required to provide Huel with proof of identification in order to verify compliance with the eligibility requirements for the Prize Draw.
If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Huel’s sole discretion, be disqualified and an alternate winner will be selected.
The Prize
The winner will receive a Huel voucher worth £500, to be spent on the UK Huel site at https://uk.huel.com (the “Prize”).
The winner will need to create an online Huel account to redeem the Prize.
The Prize shall expire one (1) year after receipt. Huel will not be liable for the winner’s failure to redeem the Prize before the expiry date.
Prizes are non-transferable and non-exchangeable. Prizes are for personal use only and are not for resale. Prizes may be forfeited in the event that Huel determines that the prize is being misused. Huel reserves the right to substitute a prize of an equal or greater value in its absolute discretion.
General
Huel reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non-compliance with these Terms.
Huel will use your personal details to contact you for administrative purposes relating to this Prize Draw.
If you have elected to be added to Huel’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.
Huel will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website (https://uk.huel.com/pages/privacy-policy).
The winner’s surname and geographic location will be made available. The winner will have the right to object to this information being published or to request a reduction in the amount of information being published. Huel may be required to provide this information to the relevant regulatory authorities.
The decision of Huel regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
Any cancellation or changes will be posted on the relevant Prize Draw page at https://uk.huel.com/pages/terms-and-conditions.
With the exception of liability which cannot be excluded by law, Huel is not liable for, and you release Huel from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize.
This Prize Draw is run by Huel and any complaint about the Prize Draw should be directed to Huel.
If you require any help or have any enquiries relating to these Terms, please contact Huel at the address above.
These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
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COMPETITION TERMS AND CONDITIONS
Entry
Huel Limited (company number 07907551) whose registered address is at Unit 6 Icknield Way, Tring, Hertfordshire, HP23 4RN ("Huel") is the promoter of the Well Fed Book Giveaway competition (the "Competition").
The competition opens on 11th May at 10am (the "Opening Date") and closes on 16th May at 23:59pm (the "Closing Date"). Any entries received before the Opening Date or after the Closing Date will not be entered into the Competition.
By entering into the Competition you agree to be bound by these terms and conditions ("Conditions") and confirm that all information submitted is true, accurate, and complete. Huel reserves the right to verify the eligibility of any and all entrants and may, in its sole discretion, disqualify any entrant that fails to satisfy the eligibility requirements. Entrants shall at all times act in good faith towards Huel and the Competition.
Who Can Enter
The Competition is open to entry by persons aged 18 or over and resident in the United Kingdom only.
Employees of Huel or any of its associated companies, subsidiaries or anyone else professionally associated with this Competition (and their families) are excluded from entering the Competition.
How To Enter
To enter the Competition, and to be considered for the Prize (as defined below), you must:
Sign up to the UK Healthcare Professional mailing list and be opted in at the date the winner(s) is/are selected
Be a certified Healthcare Professional
Entries that do not comply with Paragraph 6 will not be entered into the Competition.
Entry into the Competition is free (except for any applicable data usage charges) and on the basis of one entry per person. Multiple entries from the same person will lead to disqualification of all additional entries from that entrant, and it will be at Huel's sole discretion which entry or entries will be accepted in such instances.
To the maximum extent permitted by law, Huel excludes liability for any and all losses, damages and claims incurred by any person in connection with participating in this Competition.
If you have any questions about this Competition or if you need to get in touch with us, please contact us via team@huel.com
Winners
There will be 5 winners of the Competition.
The winners will be selected at random by Huel from all correct entries received.
The winners will be notified by email on or before 14 days after the Closing Date 16th May
In the event that you are selected as winner of the Competition, you must respond to Huel within 7 days of notification of the same otherwise you will forfeit the Prize and Huel reserves the right to withdraw the Prize from the winner and select a replacement winner.
Prize
The "Prize" for each winner will be one signed hardback copy of the Well Fed book by James Collier.
The Prize is subject to availability and Huel reserves the right to offer the winners an alternative prize or receipt of the same prize with a delay if a product comprising the Prize is not available.
Except as set out in Paragraph 19:
The Prize is non-refundable, non-transferable, and cannot be redeemed by anyone other than the winner. No cash alternative is available and the Prize cannot be exchanged for any other prizes; and
Each Prize will be addressed to the winner and sent by post to the contact address notified to Huel by that winner no later than 30 days after notification of such postal address.
Your information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, and how and why we collect, store, use and share such information, your rights in relation to our collection and use of your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about our collection and use of your personal information.
Our Privacy Policy is available on our website at https://uk.huel.com/pages/privacy-policy.
By entering into the Competition, you consent to the use of your personal data by Huel for the purposes of the administration of the Competition.
General
Huel reserves the right to amend, or discontinue, temporarily or permanently, the Competition or these Conditions at any time if circumstances beyond its reasonable control make this unavoidable including, without limitation, in the case of anticipated, suspected, or actual fraud. The up-to-date wording of these Conditions will be available for the whole duration of the Competition at https://uk.huel.com/pages/terms-and-conditions
Huel reserves the right to withhold or void any entry, or where the entrant breaches (or Huel reasonably suspects that the relevant entrant has breached or will breach) these Conditions.
Huel takes no responsibility for entries not received, for whatever reason including, without limitation, lost, stolen, delayed, damaged, and/or incorrect entries. Huel takes no responsibility for errors, interruption, delay in operation or transmission, line failure, theft or destruction or unauthorised access to entries.
All decisions made by Huel or any of its third parties in respect of the Competition and/or the Prize will be final and binding and no correspondence will be entered into regarding either or both.
The Competition, together with these Conditions, is governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English courts, except that you may also bring a claim under these Conditions in your local courts if you do not reside in England.
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'RATE MY MEAL DEAL' COMPETITION TERMS AND CONDITIONS
Introduction
A. The Competition is organised and run by Huel Ltd (“Huel”), who can be contacted at Unit 6, Icknield Way Industrial Estate, Icknield Way, Tring, Hertfordshire, HP23 4RN.
B. By entering this Competition you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Huel, which are final and binding in all matters related to this Competition.
C. The Competition shall run from 00:01 (BST) Thursday 15th May 2025 until 23:59 (BST) Wednesday 25th June 2025 (the “Competition Period”).
Who can enter this Competition?
A. Participants must:
have a valid Instagram account;
be a resident of the UK with a UK postal address; and
be aged 18 or over.
B. The Competition is not open to directors, members, partners, employees, agents or consultants of Huel, any person who directly or indirectly controls or is controlled by Huel, or any supplier of goods or services in connection with the Competition, or their spouses, life partners, business partners or immediate family members.
C. By entering the Competition you hereby warrant that all information submitted by you is true, current and complete. Huel reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.
How does the Competition work?
A. To enter the Competition, during the Competition Period participants must:
Follow Huel (@huel) on Instagram;
Purchase a can of Huel’s Daily A-Z Vitamin drink in any UK Tesco store in which Huel’s Daily A-Z Vitamin drink is sold, alongside a main item and snack item, offered as part of Tesco’s “Meal Deal” promotion (together, the “Qualifying Purchase”);
Upload either one video or one photo to their Instagram Story featuring all three items of the Qualifying Purchase (the “Instagram Competition Post”), tagging Huel (@huel) and using the hashtag #ratemymealdeal; and
Include the reasons for choosing each item of the Qualifying Purchase in the Instagram Competition Post using on screen text or voiceover
(together an “Entry”).
B. Each participant can only enter the Competition once during the Competition Period. Only the first Entry by each participant will be accepted and constitute a valid Entry.
C. All Entries must be received by Huel during the Competition Period or they will be void. Huel will not accept responsibility for:
Competition Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
any change in dates, times or cancellations or other arrangements that may prevent a winner from accepting, taking or using a Prize.
D. Instagram Competition Posts that do not clearly feature all items required for the Qualifying Purchase, breach Instagram’s terms and conditions of use or contain any offensive or inappropriate material will be void and will not count as a valid Entry into the Competition.
E. Huel shall repost each valid Instagram Competition Post to its Instagram account (@huel) (the “Competition Repost”).
F. At the end of the Competition Period, there will be one (1) winner from all valid Entries received for the Competition, unless the Competition results in a tie between multiple Entries, in which case there may be multiple winners. The winner/s shall be the participant/s who received the most reactions in response to Huel’s Competition Repost once the Competition Period has ended. Only reactions to Huel’s Competition Repost shall be counted for the purposes of determining the winner/s, and reactions to the participant’s original Instagram Competition Post shall not be counted.
G. In the event of a tie, in which more than one Entry receives the same highest number of reactions by the end of the Competition Period, the participants responsible for each winning Entry will be deemed winners and each participant will receive a Prize.
H. The winner/s of the Competition will be notified on Thursday 26th June via Instagram Direct Message (“Notification”).
I. The Prize must be claimed in accordance with the instructions in the Notification message, within seven (7) days of the Notification (the “Claim Period”). In order to receive their Prize, the winner/s will also need to provide Huel with any further information requested by Huel in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and, in the event there is one winner in the first instance, an alternative winner will be chosen.
J. The winner/s will receive the Prize within 30 days of the date they provide Huel with the information requested in the Notification (as set out in clause 3(i)).
K. The winner/s may be required to provide Huel with proof of identification in order to verify compliance with the eligibility requirements for the Competition.
L. If there is one winner in the first instance and the winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Huel’s sole discretion, be disqualified and an alternate winner will be selected.
What is the Prize?
A. The winner/s will receive £500 worth of cans of Huel’s Daily A-Z Vitamin drink (the “Prize”). The exact number of cans received will be based on the pricing on https://uk.huel.com at the time of receiving the Notification.
B. The winner/s can choose which flavours of Huel’s Daily A-Z Vitamin drink they receive as the Prize, subject to stock availability on https://uk.huel.com at the time of receiving the Notification.
C. The Prize is subject to availability.
D. Huel shall be responsible for the cost of shipping the Prize to the winner/s.
E. Prizes are non-transferable, non-exchangeable, and have a cash value of zero. Prizes are for personal use only and are not for resale. Prizes may be forfeited in the event that Huel determines that the Prize is being misused. Huel reserves the right to substitute a Prize of an equal or greater value in its absolute discretion.
F. Huel shall not be liable in the event the winner/s fails to consume the Prize within the use-by-date of each individual unit of product, and will not replace any products that remain unconsumed after expiry of the use-by-date.
G. It is the responsibility of the winner/s to check the list of ingredients within the Prize for potential allergens. Huel accepts no liability for health issues from potential allergens arising from any of the ingredients. Please see the full ingredients list on the Huel website at: https://uk.huel.com/collections/other-huel-products.
Intellectual Property Rights and Use of Submissions
A. By submitting an Entry to the Competition, participants agree that any such photos/images are their original creation and will not infringe the intellectual property rights or other rights of any third party.
B. Participants will retain ownership of the copyright in their Entries to the Competition
C. By submitting an Entry to the Competition, the participant grants Huel the worldwide right to use the Entry in relation to the Competition, in advertising and/or marketing of Huel’s products and brand. Such use may include, without limitation, reproducing, copying, translating, adapting, publishing or making available your Entry on Huel’s websites, on any social media account controlled by Huel (or approved third party partners/affiliates), and in Huel’s other advertising and/or marketing materials. The rights granted in this clause are perpetual (i.e. they last forever), and royalty-free (i.e. the participant will not be entitled to any compensation or other payments from Huel).
D. All participants irrevocably waive all moral rights in their Entries to which they are entitled.
General
A. Huel reserves the right to amend the rules of the Competition, to withdraw the Competition at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non-compliance with these Terms.
B. Huel will use your personal details to contact you for administrative purposes relating to this Competition.
C. If you have elected to be added to Huel’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.
D. Huel will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website (uk.huel.com/pages/privacy-policy).
E. The winner’s surname and geographic location will be made available. The winner/s will have the right to object to this information being published or to request a reduction in the amount of information being published. Huel may be required to provide this information to the relevant regulatory authorities.
F. The decision of Huel regarding any aspect of the Competition is final and binding and no correspondence will be entered into about it.
G. Any cancellation or changes will be posted on the relevant Competition page at uk.huel.com/pages/terms-and-conditions.
H. With the exception of liability which cannot be excluded by law, Huel is not liable for, and you release Huel from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Competition, failing to win, winning, accepting or using a Prize.
I. This Competition is run by Huel, it has no affiliation with Instagram or Tesco, and they have no liability whatsoever for the running of this Competition. Any complaint about the Competition should be directed to Huel and not Instagram or Tesco.
J. If you require any help or have any enquiries relating to these Terms please contact Huel at the address above.
K. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales
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